Refund policy

Last updated: October 22, 2026

We want every Valmar order to arrive in perfect condition. If something isn’t right, we’ll make it right.

Damaged, defective or wrong items

If your item arrives damaged, stops working under normal use, or isn’t what you ordered, contact us within 30 days of delivery. Include your order number and a photo or short video that shows the issue. Once we’ve reviewed it, we’ll send you a free replacement or a full refund, whichever you prefer. You don’t need to send the item back.

Orders that don’t arrive

If your tracking hasn’t updated for 10 business days, or your order hasn’t arrived within 30 business days of your order date, contact us and we’ll reship it or refund it in full.

Cancellations

You can cancel your order for a full refund until it ships. Contact us as soon as possible — orders are usually processed within 1–3 business days.

Change of mind

Because our tools are personal-care items that touch your skin, we don’t accept returns or offer refunds for change of mind or for used items. Damaged, defective, wrong and lost items are always covered as described above.

How refunds are issued

Approved refunds go back to your original payment method. Depending on your bank or PayPal, it can take 5–10 business days for the refund to appear.

Contact

Reach us anytime through our contact page. We reply within 1–2 business days.